How to Enable Stripe Online Rent Payments in RentPackage

1. What is Stripe Online Rent Payment?

Once Stripe Online Rent Payment is activated, tenants can pay rent online. Payments automatically mark as received post-settlement, eliminating manual reconciliation. For supported countries and regions, refer to:https://stripe.com/global

2. Link Stripe Payment Account

Click the [ Settings ] gear icon at the top right and select [ Online Rent ].

In the Stripe payments section, click [ Enable Your Stripe Account ].

You'll be redirected to the Stripe page. Log in to your existing Stripe account or follow the instructions to register and activate your Stripe account.

After completion, return to the system. Your activated Stripe ID will be displayed, indicating successful binding. To unbind later, click [ Delete your Stripe account ].

3. Choose Who Pays Fees

Using online rent payment incurs two fees:

• Payment processing fee: Charged by Stripe at their rates.
• RentPackage platform fee: [ 0.5% ] of the invoice amount, charged via NewebPay.

After binding, choose who will bear these two fees on the same page and click [ Save ]:

• Company bears the cost: Once the tenant completes the online payment, the system immediately charges the company for the Stripe processing fee and the RentPackage platform fee of 0.5% of the invoice amount.
• Tenant Charges: Tenants pay transaction and platform fees with rent. Only [ ACH bank transfer ] is available (credit cards not supported).

4. Tenant Payment Screen: Company-Paid vs Tenant-Paid Fees

Depending on payer settings, amounts displayed to tenants in the payment window differ. Below explains both settings and what tenants see.

Set to Company Pays:

When tenants pay, only the bill amount is shown. They pay this amount. For example, bill $4.00, tenant pays $4.00. Fees are billed to the company after payment:

Set to Tenant Pays:

When tenants pay, the window lists original amount due, estimated Stripe transaction fee, and estimated RentPackage platform fee, adding up to total amount due. For example, bill $4.00 plus fees $0.03 and $0.02, tenant pays $4.05:

5. Payment Notifications & Settlements

Once the tenant completes online payment and processing is done, the payment status auto-updates to received, and the company gets an [ Online Payment Marked as Received ] notification, including:

• Billing period ID and tenant name.: Corresponding payment and tenant details.
• Net Amount Received: Actual credited amount after transaction fees, e.g., $3,295.00 ($3,300.00 − fee $5.00).
• Platform Fee: Platform fee of 0.5% on the payment, with currency conversion, e.g., approx. $16.50 (deducted as TWD 521 in NTD).
• Payment Date: Date on which the payment was processed.
• Stripe Transaction ID: Used to verify this transaction in the Stripe dashboard.

6. Enable/Disable Online Rent for Individual Tenants

Online rent payment can be toggled per tenant: Open the [ Edit Tenant ] window and switch the [ Enable Online Rent Payment ] toggle. Once off, that tenant can’t use Stripe for rent payments, others remain unaffected.

7. Dispute Management

If a tenant disputes a payment with the bank, the system will [ automatically disable ] their online rent payment feature to prevent new online payments during the dispute.

Once the dispute is resolved, the company can manually re-enable the tenant’s online rent payment via the Edit Tenant window, as described in the previous section.

8. Tenant Views Fees & Downloads Receipts

If the platform fee is tenant-borne, tenants can view each platform fee they paid: Go to [ Settings ] → [ Billing Center ] → [ Rent Platform Fees ] tab. The [ Tenant-Borne ] section lists each fee record by company, including invoice title, rent amount, property, and payment status.

Click the download icon on the right of the record to open the [ receipt ] for that platform fee, which includes order ID, purchaser, platform fee amount, calculation method, and currency conversion explanation (e.g., $2,300.00 × 0.5% = $11.50, converted to NT$363), and can be printed or emailed.