Question 1

Why can property management software dramatically save time and cost?

Accepted Answer

Why can property management software save so much time and money? — Real advantages for landlords and brokerages In the rental and property management market, operational efficiency directly impacts profitability. For individual landlords, time is money; for brokerage firms, labor costs can make or break the business. As leasing scales and goes digital, property management software has become essential—not just for convenience, but for truly saving significant time and labor costs. This article ...

Question 2

Owner transfer feature guide

Accepted Answer

[Owner Payout] The accounting power tool for property managers! Owner Payout quick tour What are the pain points when managers handle owner accounting? How the Owner Trust Account works Owner Trust Account fund controls carry-forward operation process View and edit payout records deposit carry-forward and refund account opening income and historical balance owner portal audit feature nature of accounts and accounting perspective What are the pain points when managers handle owner accounting? In ...

Question 3

Compliance assistance and responsibility statement

Accepted Answer

Compliance assistance and responsibility statement Quick tour Our product positioning What we can help with Why we don’t handle local regulatory processes scope of liability we do not cover Common misconceptions Our product positioning Our system helps landlords, rental operators, and brokerage firms manage leases and accounting with tenants and owners. Features include revenue split, billing cycle calculation, trust account rollovers, report export, and online signing. Our vision is a smart pro...

Question 4

Contract templates overview

Accepted Answer

Contract templates overview Contract templates quick tour Benefits of contract templates How to set up contract templates? introduction to contract fields how to use the contract template? Can I add a “pet clause”? Template tips Benefits of contract templates Templates help you generate tailored contracts quickly, save typing, and avoid missing key clauses. Create multiple templates (e.g., tenant, owner, with pet clauses), and still edit after applying—very flexible. How to set up contract templ...

Question 5

Sublandlord feature guide

Accepted Answer

What is a sublandlord? How to simplify master-lease management with the system Sublandlord features quick tour 1. What is a sublandlord? 2. How does our system simplify sublandlord workflows? 3. How to use the sublandlord features in the system 1. What is a sublandlord? A sublandlord is an agency or operator that leases a whole building or multiple rooms and then sublets to tenants. This role manages contracts and accounting with both the landlord and tenants, and without solid system support, i...

Question 6

Partial payment feature guide

Accepted Answer

Partial payments and balance-due cycles tutorial Partial payments quick guide feature entry trigger timing supplementary billing cycle explanation Tips Feature summary Entry point: open from the [...] menu For rent, utilities, or management fee bills, use the [...] menu at the top right of each bill and choose [Mark as received] or [Mark as paid] to record amounts. When is partial payment used? if the total bill is $6,100 but you only enter $4,200, the system will automatically recognize it as a...

Question 7

Advance Receipts feature guide

Accepted Answer

Advance Receipts feature guide Advance Receipts quick tour Why should landlords collect advance electricity payments from tenants? Nature of advance receipts prepaid account ledger = petty cash system How it works in the system How it works in the system > Set advance receipts when creating a contract How it works in the system > Advance Receipts Ledger search and settlement How it works in the system > Add income to the ledger How it works in the system > mark as received function: offset elect...

Question 8

Rent billing periods feature guide

Accepted Answer

Rent billing period feature guide Rent billing periods quick tour Why is setting rent billing periods so troublesome? Typical odd-period scenarios Sometimes special fees are needed How does our system simplify this? Why is setting rent billing periods so troublesome? For most landlords or agents, configuring rent billing periods is tedious and error-prone. Periods aren’t always full months—when a lease starts or ends mid-month, you must manually create each period and handle odd days and line-it...

Question 9

Start billing feature guide

Accepted Answer

What is an opening balance? Must-read for brokerages! Opening Balance feature guide what is an opening entry? a quick guide from the accounting perspective why is an opening entry needed? who needs to create an opening entry? How to set up an opening balance view / edit / delete opening entry data what is the difference between opening entries and deposits? Can the opening balance be negative? Can I skip the opening balance? What is an opening balance? First, the accounting definition In account...

Question 10

Recurring billing periods feature guide

Accepted Answer

Recurring utilities billing group guide Recurring utilities billing group quick tour What is a recurring utilities billing group? How do I create a recurring utilities billing group? Three types of recurring charges Add recurring bills to a lease How do I edit an existing recurring billing period? How do I add custom income categories? Feature benefits summary Summary What is a recurring utilities billing group? A recurring utilities billing group is a configuration that auto-generates billing p...

Question 11

Booking feature overview

Accepted Answer

Booking feature overview: the best tool to secure rental intent and avoid double-booking! Booking feature contents why use the reservation feature? How do I set up a booking? How do I cancel a booking? How do I convert a booking to a formal lease? Why should brokerages and self-renting landlords use the booking feature? In practice, when a brokerage handles leasing and the landlord can’t show the unit personally, situations like these occur: After a showing, the tenant wants to rent but can’t si...

Question 12

E-contract setup guide

Accepted Answer

RentPackage - One-minute e-contract tutorial video E-contract guide quick links Common signing pain points Are e-contracts legally valid? Is RentPackage's e-signature technology secure? What security measures are included in RentPackage's e-signing process? How is RentPackage different from DocuSign, AdobeSign, DropBoxSign, Viafirma? What signing methods does RentPackage support? Tenant lease signing Landlord authorization agreement Sign Now feature Sign without Email Signing progress tracking M...

Question 13

Management fee setup guide for property management companies

Accepted Answer

Management fee setup guide for property management companies Management fee quick tour for property management companies How property management companies operate three methods of calculating management fees where to set management fees? how to automatically generate billing cycles when creating a contract? benefits of accounting automation How property management companies operate When providing managed services, property management companies (or brokerages) offer one-stop services—property man...

Question 14

Why are deposits and advance receipts liability accounts in accounting?

Accepted Answer

Why are deposits and prepayment classified as liabilities in accounting? Quick tour What is a liability? Why are deposits liabilities? Why is prepayment a liability? Summary and reminders What is a liability? A liability is money the company holds temporarily and must repay or fulfill an obligation for in the future. These amounts are not true income; they represent obligations to refund or deliver services later. Why are deposits liabilities? When you collect a tenant or customer deposit, you’r...

Question 15

RentPackage General Edition overview

Accepted Answer

No more separating landlords and brokers! RentPackage Universal Edition is live One account, multi-role support—handle all rental tasks in one place In today’s rental market, user roles are rarely single. You might be a self-managing landlord on weekends and an employee at a management firm; you might do leasing while also managing other owners’ properties; or you might run several management companies with multiple branches. Most rental systems still force you to log in as a single role—rigid a...

Question 16

Commission split setup guide

Accepted Answer

Agency leasing practice: How does commission splitting work? Commission split feature overview Agency leasing: Commission sources and split mechanism how does our system work? step 1: set commission step 2: assign commission bonus step 3: view financial reports Feature benefits summary usage recommendations Agency leasing: Commission sources and split mechanism In agency leasing, commissions usually come from two sides: ✅ Landlord-paid [broker commission income] ：For example, one month’s rent, $...

Question 17

why do all landlords and agents need tenant management automation software?

Accepted Answer

why do all landlords and agents need tenant management automation software? Quick tour introduction automated rent collection and reconciliation contract and billing reminders repair and service workflow transparency data integration to improve decision-making efficiency professionalism and trust conclusion in the digital era, property management is far more than “collecting rent.” without tools, many small processes—payments, renewals, repairs, receipts, records, communications—are prone to omi...

Question 18

How to handle exchange rates for Euro-denominated rent?

Accepted Answer

How to handle exchange rates for Euro-denominated rent? Menu Why is rent in Euros but billed in local currency? Common Issues with Traditional Methods RentPackage Approach What is 'Exchange Rate Adjustment (must enter 0)'? Why is the [exchange rate confirmation] step necessary? Actual setup process (including screen instructions) Explanation of each billing operation process Real Examples Recommended Note: How to Record Exchange Rate (for Audit Purpose) More FAQs Why is rent in Euros but billed ...

Question 19

Accepted Answer

USA Tax Filing - Schedule E Tax Report User Guide from RentPackage Quick Navigation What is Schedule E? Step 1: Select Report Type and Properties Step 2: Enter Depreciation Amounts Step 3: Generate Report How to Permanently Record Depreciation? How to Calculate Depreciation? Frequently Asked Questions Schedule E Expense Category Reference What is Schedule E? Schedule E is an IRS tax form used to report rental income and expenses. It is filed as part of your individual income tax return (Form 104...

Question 20

Accepted Answer

SA105 UK Property Income Tax Report User Guide Quick Navigation What is SA105? Step 1: Select Report Type and Tax Year Step 2: Select Owner or Company Step 3: Allocate Finance Costs Step 4: Generate Report Box 26 vs Box 44 Explained How to Set Up Chart of Accounts for SA105? Frequently Asked Questions SA105 Field Reference What is SA105? SA105 is the UK property income supplement form required by HM Revenue and Customs (HMRC). It is filed as part of your Self Assessment Tax Return. If you own re...

Question 21

Accepted Answer

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