These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and RentPackage Co., Ltd. ("Company", “we”, “us”, or “our”), concerning your access to and use of the https://www.rentpackage.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
FEES AND PAYMENT
We accept the following forms of payment:
- PayPal
- Discover
- American Express
- Mastercard
- Visa
You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Local currencies.
You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.
If You fail to pay the applicable fees in a timely manner, other than fees disputed in good faith, Company may suspend or terminate Your access to either the RentPackage Platform or certain features of the RentPackage Platform.
THIRD-PARTY PAYMENT SERVICE (NEWEBPAY)
We use NewebPay Technology Inc. as our third-party payment service provider. By using our payment services, you agree to the following terms:
SERVICE SCOPE AND CONTENT
Payment Services include: Online credit card payment, Recurring credit card payment (subscription), Virtual account payment, and other payment methods provided by NewebPay.
Payment Process: (1) User selects products or services and confirms order; (2) System redirects to NewebPay secure payment page; (3) User enters payment information and completes verification; (4) NewebPay processes transaction and returns result; (5) We confirm payment and provide corresponding products or services.
Fund Flow and Settlement: User payments are collected by NewebPay and remitted to us per agreed schedule. Settlement cycle follows NewebPay regulations. Refunds are processed through original payment channel.
RECURRING PAYMENT AUTHORIZATION
Recurring payment allows users to authorize us to periodically charge their credit card for subscription services. By enabling recurring payment, you agree to: (1) Authorize us to charge through NewebPay periodically; (2) The charge amount, frequency, and period; (3) Provide accurate and valid credit card information; (4) Ensure sufficient credit card limit.
Failed Payment Handling: System will notify user to update payment information. Continuous payment failures may result in service suspension. Users should proactively update expired or invalid cards.
PAYMENT FEES AND CHARGES
Transaction Fees: Credit card transaction fees are borne by us. Cross-border transactions may incur additional fees per issuing bank. Refund fees follow NewebPay regulations.
Charge Timing: One-time payment is charged immediately. Recurring payment is charged automatically per agreed cycle. Charge time is based on NewebPay system processing time.
PAYMENT DATA PROTECTION AND SECURITY
In accordance with Personal Information Protection Act, we and NewebPay: (1) Collect only necessary information for transactions; (2) Do not store complete credit card numbers (only masked numbers); (3) Limit personal data use to transaction processing and customer service.
Information Security Measures include: SSL encryption for data transmission; Compliance with PCI-DSS international security standards; Regular system security testing; Transaction anomaly detection mechanisms.
Data Retention: Transaction records are retained per legal requirements. Credit card authorization data is deleted immediately upon service termination.
PAYMENT RISK AND LIABILITY
System Maintenance: NewebPay system maintenance may temporarily affect service availability. We are not liable for service interruptions due to force majeure. We will promptly notify users and assist with unfinished transactions.
Unauthorized Transactions: Report unauthorized transactions immediately. Cooperate by providing relevant information for investigation. We will assist with refunds for verified unauthorized transactions.
Liability Limitation: NewebPay is responsible for issues with their system. Users bear responsibility for providing incorrect information. We are not liable for indirect damages.
PAYMENT DISPUTE RESOLUTION
Support Channels: Email: [email protected]. Response within 7 business days of complaint receipt. Transaction inquiry and reconciliation services available. Coordination with NewebPay when necessary. Consumer protection per applicable laws.
MODIFICATION OF PAYMENT TERMS
We reserve the right to modify these payment service terms. Material changes will be announced 30 days in advance. Continued use of the service constitutes acceptance of modified terms.
CANCELLATION
All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. Once cancellation takes effect, Your access to either the RentPackage Platform or certain features of the RentPackage Platform will be suspended or terminated.
If you are unsatisfied with our services, please email us at [email protected].
SUBSCRIPTION EXPIRATION
RentPackage service's subscription model is automatic renewal. Once the subscription period expires and if you do not cancel the subscription, you are considered be deemed to have agreed to continue the paid subscription.
Upon the expiration of subscription or the cancellation to the subscription, any files or data maintained by you will remain in storage for 60 calendar days grace period only for the purpose of download and backup. After the expiration of 60 calendar days grace period without any renewal of subscription, RentPackage may at its sole discretion delete or remove any and all of your files and data from the website.
SOFTWARE
We may include software for use in connection with our services. If such software is accompanied by an end user license agreement (“EULA”), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Terms of Use. Any Software and any related documentation is provided “as is” without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any Software. You may not reproduce or redistribute any software except in accordance with the EULA or these Terms of Use.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
4. Engage in unauthorized framing of or linking to the Site.
5. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
6. Make improper use of our support services or submit false reports of abuse or misconduct.
7. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
8. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
9. Attempt to impersonate another user or person or use the username of another user.
10. Use any information obtained from the Site in order to harass, abuse, or harm another person.
11. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
12. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
13. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
14. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
15. Delete the copyright or other proprietary rights notice from any Content.
16. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
17. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
18. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
19. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
20. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
21. Use the Site in a manner inconsistent with any applicable laws or regulations.
USER GENERATED CONTRIBUTIONS
The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use. 4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Any use of the Site in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site.
CONTRIBUTION LICENSE
By posting your Contributions to any part of the Site or making Contributions accessible to the Site by linking your account from the Site to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
GUIDELINES FOR REVIEWS
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
MOBILE APPLICATION LICENSE
Use License
If you access the Site via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms of Use. You shall not: (1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the application; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application; (5) use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application; (8) use the application to send automated queries to any website or to send any unsolicited commercial e-mail; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.
Apple and Android Devices
The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Site: (1) the license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the mobile application as specified in the terms and conditions of this mobile application license contained in these Terms of Use or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application; (3) in the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the mobile application; (4) you represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country and (ii) you are not listed on any U.S. government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the mobile application; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Terms of Use, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Terms of Use against you as a third-party beneficiary thereof.
SOCIAL MEDIA
As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.
SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
THIRD-PARTY WEBSITES AND CONTENT
The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
U.S. GOVERNMENT RIGHTS
Our services are “commercial items” as defined in Federal Acquisition Regulation (“FAR”) 2.101. If our services are acquired by or on behalf of any agency not within the Department of Defense (“DOD”), our services are subject to the terms of these Terms of Use in accordance with FAR 12.212 (for computer software) and FAR 12.211 (for technical data). If our services are acquired by or on behalf of any agency within the Department of Defense, our services are subject to the terms of these Terms of Use in accordance with Defense Federal Acquisition Regulation (“DFARS”) 227.7202‑3. In addition, DFARS 252.227‑7015 applies to technical data acquired by the DOD. This U.S. Government Rights clause is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government rights in computer software or technical data under these Terms of Use.
SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://www.rentpackage.com/privacy-policy.html. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in Taiwan. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Taiwan, then through your continued use of the Site, you are transferring your data to Taiwan, and you agree to have your data transferred to and processed in Taiwan.
COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Terms shall be governed by and defined following the laws of Taiwan. RentPackage Co., Ltd. and yourself irrevocably consent that the courts of Taiwan shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.
DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be three (3). The seat, or legal place, of arbitration shall be Taipei City, Taiwan. The language to be used in the arbitral proceedings shall be Traditional Chinese. The governing law of the contract shall be the substantive law of Taiwan.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
DISCLAIMER
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO US IN THE TWELVE MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY OR (B) $100.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
DATA BACKUP AND LOSS DISCLAIMER
While we implement industry-standard backup procedures, USERS ARE SOLELY RESPONSIBLE FOR MAINTAINING THEIR OWN COPIES of all documents, including rental agreements, receipts, and transaction records generated through our platform. We strongly recommend downloading all PDFs and important documents immediately after creation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DATA LOSS, INCLUDING: server failures, database corruption, cyberattacks, natural disasters, maintenance activities, or any other cause. The platform makes no guarantee of permanent data availability or recoverability.
MUSIC
Certain audio content used on the Site is sourced from the Free Music Archive (“FMA”) and is used in accordance with the specific license designated for each track (e.g., Creative Commons or other licenses indicated by the contributor). Where required, we provide attribution consistent with the applicable license terms. Our use of such music does not grant you any rights to reuse, distribute, or adapt these tracks outside the context of the Site. If you wish to use any FMA content independently, you must review and comply with the license attached to the relevant track.
IMAGES
Certain images used on the Site are licensed from Freepik under our Premium subscription. As a Premium user, we use this content within the scope permitted by Sections 7 and 8 of Freepik’s Terms of Use, including use for personal and commercial projects, modifications, and incorporation into website, presentation, application, or design materials. However, we are not permitted to sub-license, resell, or rent such content, nor include it in any online or offline archive or database. These licensed materials are provided solely as part of the Site and do not confer any rights on you to extract, reuse, or redistribute them outside the Site. The full terms of the license are governed by Freepik’s Terms of Use, which prevail in the event of any inconsistency. For a personalized license confirmation (for Premium accounts), see: https://profile.freepik.com/my_downloads.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO ONLINE LEASING
Rental Agreement. By utilizing a rental agreement as part of the Leasing Services or otherwise displaying terms relating to the rental as part of the online Leasing process (including such terms that we may require), the user (as “Guest”) and member (as “Owner”) each agree to the terms and conditions set forth in the rental agreement or other such terms displayed in the Leasing process (including without limitation the cancellation refund policy) effective as of the date that the user indicates acceptance of the Leasing or rental agreement, as applicable. You hereby acknowledge and agree that (a) you are fully responsible for such terms and conditions, (b) any rental agreement used, whether a sample provided by the Site or a rental agreement copied and pasted by either party, is used solely at their own risk and expense, (c) nothing contained in the Leasing Services, this Agreement, or any sample rental agreement is a substitute for the advice of an attorney, and (d) that you have been hereby advised to obtain local legal counsel to prepare, review and revise as necessary any rental agreements to ensure compliance with federal, state, and local law and their particular circumstances, and to revise the rental agreement as necessary to accurately represent their property, rules, features, etc. Users agree to terms within lease agreements by each other and leave The Company harmless of any disputes in regards to the lease agreement. Users know The Company did not provide and or advise any legal or binding information or products.
RentPackage does not provide any legal services for its Users or visitors connecting to the Site. RentPackage only makes available to its Users documents templates that do not bear any guarantee as to their legal validity. The document templates are simplified models and not customized templates that can be applied to all situations. The User therefore remains solely responsible for the documents he creates, that must be adapted to the situation and objectives pursued by the User. The document templates are subject to compliance with the legal and regulatory conditions. RentPackage does not assume any liability for the direct or indirect consequences of using these models under the conditions not provided by law, or changes that will be made by their Users. The document templates are not a substitute for a professional legal advice and can not be used as such.
PROPERTY LISTINGS AND OTHER USER-CONTRIBUTED CONTENT
Property Listings: All property listings on the Site are the sole responsibility of the member (who may be the owner or a property manager or duly authorized property manager or agent of the owner) and we specifically disclaim any and all liability arising from the alleged accuracy of the listings, reviews, or any alleged breaches of contract on a user's part. Members are solely responsible for keeping their property information up-to-date on the Site, including, but not limited to any and all representations about any property, its amenities, location, price, and its availability for a specific date or range of dates. We do not represent or warrant that any of the copy, content, property reviews, guest book entries, property location, suitability, pricing or availability information published on the Site is accurate or up-to-date even in the case where prospective Tenants have searched for specific special offers, dates, or types of properties. We may from time to time provide or facilitate services to Members to create or improve the quality of their property listings. We also may from time to time create new or otherwise change the location or geographic descriptions we use to identify properties in their listings and search results. Consequently, we may change the location or geographic description associated with any property listing at any time without notice. However, we assume no responsibility to verify property listing content or the accuracy of the location. Members are solely responsible for ensuring the accuracy of location, geographic and other content and location or geographic descriptions and agree to promptly correct (or contact us to correct) any inaccuracy and Tenants are solely responsible for verifying the accuracy of such content and descriptions.
PROPERTY LISTINGS AND DISCLAIMERS
Our platform provides free property listing services and rental management tools. By using these services, you acknowledge and agree to the following:
PLATFORM SERVICE NATURE
This platform solely provides technical functionality for property listings, contract management, and rent payment records. We DO NOT participate in, intervene in, or mediate any actual rental transactions, fund transfers, or brokerage activities. All listings, contracts, and payment activities on this platform are conducted between landlords and tenants at their own responsibility.
INFORMATION ACCURACY
We do not guarantee the completeness, accuracy, or legality of property information listed by users. Landlords must ensure their listings comply with applicable laws and regulations. Tenants should conduct their own due diligence and verification. We are not responsible for any disputes arising from false or illegal information.
ONLINE CONTRACT LIABILITY
Our online contract feature is merely a tool to assist parties in forming rental agreements. The content, terms, validity, and performance of contracts are the sole responsibility of the contracting parties. We do not review or verify the legality or fairness of contract terms.
PAYMENT PROCESSING DISCLAIMER
Payment services integrated with our platform (such as NewebPay or other third-party payment providers) are operated at users' own discretion. All monetary transactions are processed directly by third-party payment institutions. We DO NOT handle, hold, or transfer any rent, deposits, or other funds, and assume no responsibility for payment errors, refund disputes, or financial losses.
NON-REAL ESTATE BROKERAGE STATUS
We do not provide property searching, matching, rental agency, property management, property viewing, contract witnessing, or any form of real estate brokerage services. Users requiring such services should seek assistance from legally registered real estate brokers or agencies.
USER COMPLIANCE OBLIGATIONS
All users must comply with the Rental Housing Market Development and Regulation Act, Real Estate Broking Management Act, and other applicable laws and regulations. We bear no responsibility for any damages or liabilities resulting from users' illegal use of this platform.
PLATFORM RIGHTS
We reserve the right to review, suspend, or remove any inappropriate use, law-violating content, or reported listings and accounts without prior notice. To protect your interests, landlords and tenants are advised to carefully review rental agreements and consult legal professionals when necessary.
ADDITIONAL FREE LISTING TERMS
Free listings are provided "as is" without any guarantee of visibility, response rate, or successful rental outcomes. We may limit, modify, or discontinue free listing services at any time. Premium or paid listing options, if offered, are subject to separate terms and conditions.
ADDITIONAL PLATFORM DISCLAIMERS FOR THE WORLD MARKET
LANDLORD QUALIFICATION VERIFICATION
We do not verify whether landlords have legal ownership or authorization to rent properties listed on our platform. Tenants should independently verify property ownership through official channels such as land registry records.
RENTAL SUBSIDY ELIGIBILITY
We do not guarantee that properties listed on our platform qualify for government rental subsidies or meet public welfare housing standards. Users should verify eligibility with relevant government agencies.
TAX COMPLIANCE NOTICE
Landlords are solely responsible for rental income tax reporting and payment. We do not provide tax advice or reporting services. The platform's transaction records should not be considered as official tax documentation.
ANTI-DISCRIMINATION AND CONTENT POLICY
We maintain strict standards for all content on our platform. While we cannot monitor all user interactions, the following are strictly prohibited and will result in immediate content removal and possible account termination:
Discriminatory Content: Any discrimination based on race, color, religion, gender, sexual orientation, national origin, disability, age, familial status, or other protected characteristics violates our terms and applicable laws.
Inappropriate Images: Property listings must contain only rental-related images. Prohibited images include: (1) Sexually explicit or pornographic content; (2) Unrelated to property features; (3) Violent or disturbing imagery; (4) Hate symbols or offensive imagery; (5) Any content that sexualize or exploits individuals.
Irrelevant Content: All text, descriptions, and communications must be directly related to the rental property or transaction. Prohibited content includes: (1) Political propaganda or hate speech; (2) Religious proselytizing unrelated to property features; (3) Commercial solicitations for non-rental services; (4) Harassment, threats, or abusive language; (5) False or misleading information about the property or rental terms.
Reporting and Enforcement: Users may report violations to [email protected]. We reserve the right to remove content, suspend listings, and terminate accounts without prior notice for violations. Repeated violations will result in permanent ban from the platform.
Legal Compliance: Users must ensure all content complies with local laws regarding fair housing, anti-discrimination, and appropriate online content. We cooperate with law enforcement regarding illegal content.
DATA PRIVACY IN RENTAL TRANSACTIONS
Personal information shared between landlords and tenants through our platform remains the responsibility of the sharing parties. We recommend users limit sharing of sensitive personal data to what is legally required for rental transactions.
DISPUTE MEDIATION DISCLAIMER
We do not provide mediation, arbitration, or legal services for rental disputes. Users experiencing disputes should seek assistance from local rental dispute mediation committees or legal professionals.
PLATFORM RECORDS AND DOCUMENTATION
Our platform provides PDF generation for rental agreements and transaction records. While these PDFs can serve as important documentation, users should understand their limitations and maintain comprehensive records.
Platform-Generated PDFs: The rental agreement PDFs generated through our platform are designed to meet general legal requirements. However, users remain responsible for ensuring these documents comply with local laws and regulations. We recommend having important agreements reviewed by legal professionals.
Transaction Records: While we maintain transaction records and provide downloadable reports for platform operation and user convenience, these digital records supplement but do not replace official receipts, bank statements, or other formal documentation that may be required for tax, legal, or dispute resolution purposes.
Recommended Best Practices: Users should (1) download and save all platform-generated PDFs, (2) obtain and preserve original signatures when required by law, (3) maintain independent financial records, (4) keep bank transaction proofs, and (5) store documents in multiple secure locations.
U.S. SPECIFIC COMPLIANCE AND DISCLAIMERS
FAIR HOUSING ACT COMPLIANCE
All users must comply with the U.S. Fair Housing Act and applicable state and local fair housing laws. It is illegal to advertise "any preference, limitation or discrimination because of race, color, religion, sex, handicap, familial status, or national origin." We prohibit discriminatory listings and will remove content that violates fair housing laws. However, we are not responsible for monitoring all user communications or ensuring full compliance.
AMERICANS WITH DISABILITIES ACT (ADA)
Property descriptions regarding accessibility features are provided by users and not verified by us. We do not guarantee ADA compliance of any listed property. Users requiring specific accommodations should verify directly with property owners.
STATE-SPECIFIC RENTAL LAW NOTICE
Rental laws vary significantly by state and locality in the United States. This platform does not provide state-specific legal compliance tools or advice. Users are responsible for ensuring their rental agreements and practices comply with applicable state laws, including but not limited to security deposit limits, notice requirements, eviction procedures, and rent control ordinances.
SECTION 8 AND HOUSING VOUCHERS
We do not verify whether properties accept Housing Choice Vouchers (Section 8) or other housing assistance programs. Participation in such programs is solely at the discretion of individual landlords, subject to applicable laws.
RESIDENTIAL LEAD-BASED PAINT DISCLOSURE
For properties built before 1978, federal law requires specific lead-based paint disclosures. We do not monitor or ensure compliance with these requirements. Landlords are solely responsible for providing required disclosures to tenants.
STATE LICENSING REQUIREMENTS
Some states require property managers or persons engaging in rental activities to be licensed. We do not verify user licensing status. Users must ensure they comply with applicable state licensing requirements.
CALIFORNIA SPECIFIC NOTICES
For California users: This platform is not a licensed real estate broker under California law. California landlords must comply with state-specific requirements including but not limited to AB 1482 (rent control and just cause eviction), SB 329/SB 222 (source of income discrimination), and local rent control ordinances.
NEW YORK SPECIFIC NOTICES
For New York users: Landlords must comply with the Housing Stability and Tenant Protection Act of 2019 and local regulations. NYC landlords should be aware of specific requirements under the NYC Administrative Code. We do not provide compliance tools for these regulations.
FCRA COMPLIANCE FOR TENANT SCREENING
If users conduct tenant screening through third-party services accessed via our platform, they must comply with the Fair Credit Reporting Act (FCRA). We are not a consumer reporting agency and do not provide tenant screening services. Any background check services are provided by third parties.
IRS FORM 1099 REPORTING
We may be required to report certain payment information to the IRS. Users are responsible for all tax obligations related to rental income. This platform does not provide tax advice. Consult a tax professional regarding your specific obligations.
ELECTRONIC SIGNATURES (E-SIGN Act/UETA)
Electronic signatures on rental agreements through our platform are intended to comply with the federal E-SIGN Act and UETA. However, some states or localities may have specific requirements for rental agreement execution. Users should verify local requirements.
DATA BREACH NOTIFICATION
In the event of a data breach affecting U.S. users' personal information, we will comply with applicable state data breach notification laws. Notification timing and methods will vary based on state requirements and the nature of the breach.
ILLINOIS BIOMETRIC INFORMATION
For Illinois users: We do not intentionally collect biometric information. Any photos uploaded to the platform should not contain biometric identifiers unless users have obtained appropriate consent under the Illinois Biometric Information Privacy Act (BIPA).
OFAC COMPLIANCE
Users are responsible for ensuring they do not engage in transactions with individuals or entities on the Office of Foreign Assets Control (OFAC) sanctions lists. We do not screen users against OFAC lists.
SERVICE ANIMAL POLICIES
Landlords must comply with federal and state laws regarding service animals and emotional support animals. "No pets" policies cannot exclude service animals. We are not responsible for ensuring user compliance with these requirements.
DMCA SAFE HARBOR
We claim protection under the Digital Millennium Copyright Act (DMCA) safe harbor provisions. Copyright complaints should be directed to our designated DMCA agent at: [designated agent email]. Users who repeatedly infringe copyrights may have their accounts terminated.
ARBITRATION NOTICE FOR U.S. USERS
Please review our arbitration provisions carefully. By using this service, U.S. users agree to resolve disputes through binding arbitration rather than jury trials or class actions, except where prohibited by law.
EUROPEAN UNION SPECIFIC COMPLIANCE
GDPR COMPLIANCE NOTICE
For users in the European Union, European Economic Area, and United Kingdom: We process personal data in accordance with the General Data Protection Regulation (GDPR). Our detailed Privacy Policy explains your rights, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our Data Protection Officer can be contacted at: [DPO email address].
LAWFUL BASIS FOR PROCESSING
We process personal data for property listings based on: (1) Contractual necessity to provide our services, (2) Legitimate interests in facilitating rental transactions, (3) Legal obligations under anti-money laundering regulations, and (4) Consent for marketing communications. Users may withdraw consent at any time without affecting the lawfulness of prior processing.
DATA SUBJECT RIGHTS (GDPR)
EU residents have the right to: - Access their personal data (Article 15) - Rectification of inaccurate data (Article 16) - Erasure ("right to be forgotten") (Article 17) - Restriction of processing (Article 18) - Data portability (Article 20) - Object to processing (Article 21) - Not be subject to automated decision-making (Article 22) To exercise these rights, contact: [email protected]
INTERNATIONAL DATA TRANSFERS
As our servers are located in Taiwan, your personal data will be transferred outside the EU/EEA. We ensure appropriate safeguards through: (1) Standard Contractual Clauses approved by the European Commission, (2) Technical and organizational security measures equivalent to EU standards. You may request a copy of our transfer safeguards by contacting our DPO.
DATA RETENTION PERIODS
We retain personal data only as long as necessary: - Active account data: Duration of account plus 1 year - Transaction records: 7 years for tax/legal compliance - Marketing consent records: 3 years from last interaction - IP logs: 6 months You may request earlier deletion unless legal obligations require retention.
COOKIES AND TRACKING NOTICE
In compliance with the ePrivacy Directive, we obtain consent before placing non-essential cookies. Our Cookie Policy details all cookies used, their purposes, and how to manage preferences. Essential cookies required for service functionality do not require consent but users may still disable them via browser settings.
AUTOMATED DECISION MAKING
We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on EU users. Any algorithmic property matching or pricing suggestions are provided as tools only and do not constitute automated decision-making under GDPR Article 22.
DIGITAL SERVICES ACT (DSA) COMPLIANCE
As an online platform, we comply with DSA requirements including: - Clear reporting mechanisms for illegal content - Transparency reports on content moderation - Appeal procedures for content removal decisions - Special protections for minors Illegal content reports: [email protected]
CONSUMER RIGHTS DIRECTIVE
EU consumers have a 14-day withdrawal right from distance contracts. However, this right does not apply to: (1) Rental agreements for specific dates once performance has begun with your consent, (2) Completed service provisions. Premium subscriptions may be cancelled within 14 days for full refund if unused.
PLATFORM-TO-BUSINESS REGULATION
For EU business users: We provide 30 days notice of significant terms changes. Our ranking parameters for property listings include: relevance, price, location, and user ratings. Detailed ranking criteria available at: [URL]. Complaint handling for business users: [email protected] with response within 7 business days.
EU ANTI-MONEY LAUNDERING DIRECTIVE
While we are not a regulated entity under EU AML directives, we cooperate with law enforcement and may request identity verification for high-value transactions. Users must not use the platform for money laundering or terrorist financing activities.
LANGUAGE AND GOVERNING LAW FOR EU DISPUTES
EU consumers may bring proceedings in their country of residence. These terms are available in major EU languages upon request. For B2B relationships, Taiwan law and jurisdiction apply unless mandatory EU law provides otherwise.
DATA BREACH NOTIFICATION
In case of personal data breach likely to result in high risk to EU users' rights and freedoms, we will notify affected users within 72 hours of becoming aware, as required by GDPR Article 34.
MINORS AND PARENTAL CONSENT
Users under 16 (or applicable age of digital consent in member state) require parental consent. We do not knowingly process children's data without such consent. Parents may contact us to review, correct, or delete their child's information.
EU REPRESENTATIVE
Our EU Representative for GDPR matters: [Representative Name] [EU Address] [Email] EU residents may contact our representative for all GDPR-related inquiries.
ONLINE DISPUTE RESOLUTION
EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Our email for ODR matters: [email protected]. We commit to good faith participation in ODR procedures.
ACCESSIBILITY COMPLIANCE
We strive to comply with EN 301 549 standard for digital accessibility. Users experiencing accessibility issues should contact: [email protected]. Accessibility statement available at: [URL]
RentPackage reserves the right to remove any data that are inactive for one year. After one year of inactivity, your data will be deleted without notification.
Responsibility for All Other User Contributed Content: All other user-contributed content is the sole responsibility of the user who contributed such content, whether such user contributed the content directly or through a third party website. Users are solely responsible for their user contributed content and we specifically disclaim all liability for user contributed content.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
Language and Translations
RentPackage provide translations for international users. Translations are provided for informational purposes and if there is an inconsistency or conflict between a translation and the English version, the English version will control.
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
RentPackage Co., Ltd.
5th Floor, No. 59, Guangming 3rd Road
Zhubei City, Hsinchu County 30251
Taiwan
© 2025 All rights reserved