Question 1

Interface Environment Overview: Understand the main screen in five minutes, knowing where to handle everything.

Accepted Answer

Interface Environment Overview: Understand the main screen in five minutes, knowing where to handle everything. Quick Links The six areas of the main screen. 1. Status Bar: Today's Tasks at a Glance 2. Left Panel: Property & Room List Overview 3. Central Workspace: Main Area for Operations 4. Left Sidebar: Module Access Points 5. Top Right Toolbar: Settings & Extras 6. Account & Branch Switching: Seamlessly switch between multiple products or branches. 7. Switch Tenant/Owner Portal Connecting si...

Question 2

How to Use the Property Overview in RentPackage to Quickly Grasp the Status of the Entire Building

Accepted Answer

How to Use the Property Overview in RentPackage to Quickly Grasp the Status of the Entire Building Quick Links 1. What is Property Overview? 2. Access Property Overview 3. Explanation of Overview Page Contents 4. Room Detail Table 5. Print Overview Table 1. What is Property Overview? The Property Overview is like a hotel's 'Room Status Chart', consolidating all rooms' rental status, rent, deposits, and lease information on one page, so you can grasp the whole picture without clicking into each r...

Question 3

Add Managed Property: Complete property setup, owner details, account opening, and online signing in one go.

Accepted Answer

Add Managed Property: Complete property setup, owner details, account opening, and online signing in one go. Quick Links Before starting: Select role based on property status. Step 1: Enter Property and Unit Details Step 2: Select Owner & Contract Period Step 3: Ledger Setup (Opening Balance & Management Fees) Step 4: Photos & Attachments Sign contract online with owner What will you see after completion? View/Modify Owner Contract Modify Management Fee: Property default rate and limits. FAQs Be...

Question 4

Tenant Move-in & Lease Signing: Set rental period, deposit, utilities, and billing cycle in one go.

Accepted Answer

Tenant Move-in & Lease Signing: Set rental period, deposit, utilities, and billing cycle in one go. Quick Links What can this process do for you? Step 1: Select room and enter tenant details Step 2: Set lease terms Step 3: Rent, Deposit, and Utilities Step 4: Owner Billing (Commission & Management Fees) Step 5: Property Inspection & Attachments Online tenant contract signing After completion: Billing cycles are automatically generated, no further input needed. View/Modify Contract: Rent, payment...

Question 5

Tenant Ledger Actions: Payment Reconciliation, Partial Payments, Meter Reading, and Deposits. All routine rent collection in one place.

Accepted Answer

Tenant Ledger Actions: Payment Reconciliation, Partial Payments, Meter Reading, and Deposits. All routine rent collection in one place. Quick Links What is the Tenant Ledger? Interface Overview: Four tabs and a function menu Payment Verification: Mark as Paid Tenant made a partial payment: Partial Payment and Balance Billing Meter Reading: Enter readings, amount auto-calculated Reconciled: Clear view of historical payments Deposits and Prepayments: Track tenant credits, view balance anytime Recu...

Question 6

Owner transfer feature guide

Accepted Answer

[Owner Payout] The accounting power tool for property managers! Owner Payout quick tour What are the pain points when managers handle owner accounting? How the Owner Trust Account works Owner Trust Account fund controls carry-forward operation process View and edit payout records deposit carry-forward and refund account opening income and historical balance owner portal audit feature nature of accounts and accounting perspective What are the pain points when managers handle owner accounting? In ...

Question 7

Custom rental notifications: rent reminders, lease expiration, sent to the right person at the right time

Accepted Answer

How to use profit calculation in RentPackage to understand actual profits for landlords and the company. Quick Links 1. What is Profit Calculation? 2. Enable Profit Calculation 3. Filter Criteria Explanation 4. Profit Formula Explanation 5. Line Chart Explanation 6. Billing Details 1. What is Profit Calculation? The money received isn't necessarily profit—rent may include deposits or prepayments that need to be refunded or are for future periods. Profit Calculation automatically separates these ...

Question 8

Accepted Answer

Quick Links ： ： ： ： ： Field Name Description ： ： ： ： ： &#9989;

Question 9

Compliance assistance and responsibility statement

Accepted Answer

Compliance assistance and responsibility statement Quick tour Our product positioning What we can help with Why we don’t handle local regulatory processes scope of liability we do not cover Common misconceptions Our product positioning Our system helps landlords, rental operators, and brokerage firms manage leases and accounting with tenants and owners. Features include revenue split, billing cycle calculation, trust account rollovers, report export, and online signing. Our vision is a smart pro...

Question 10

Contract templates overview

Accepted Answer

Contract templates overview Contract templates quick tour Benefits of contract templates How to set up contract templates? introduction to contract fields how to use the contract template? Can I add a “pet clause”? Template tips Benefits of contract templates Templates help you generate tailored contracts quickly, save typing, and avoid missing key clauses. Create multiple templates (e.g., tenant, owner, with pet clauses), and still edit after applying—very flexible. How to set up contract templ...

Question 11

Sublandlord feature guide

Accepted Answer

What is a sublandlord? How to simplify master-lease management with the system Sublandlord features quick tour 1. What is a sublandlord? 2. How does our system simplify sublandlord workflows? 3. How to use the sublandlord features in the system 1. What is a sublandlord? A sublandlord is an agency or operator that leases a whole building or multiple rooms and then sublets to tenants. This role manages contracts and accounting with both the landlord and tenants, and without solid system support, i...

Question 12

Partial payment feature guide

Accepted Answer

Partial payments and balance-due cycles tutorial Partial payments quick guide feature entry trigger timing supplementary billing cycle explanation Tips Feature summary Entry point: open from the [...] menu For rent, utilities, or management fee bills, use the [...] menu at the top right of each bill and choose [Mark as received] or [Mark as paid] to record amounts. When is partial payment used? if the total bill is $6,100 but you only enter $4,200, the system will automatically recognize it as a...

Question 13

Advance Receipts feature guide

Accepted Answer

Advance Receipts feature guide Advance Receipts quick tour Why should landlords collect advance electricity payments from tenants? Nature of advance receipts prepaid account ledger = petty cash system How it works in the system How it works in the system > Set advance receipts when creating a contract How it works in the system > Advance Receipts Ledger search and settlement How it works in the system > Add income to the ledger How it works in the system > mark as received function: offset elect...

Question 14

Rent billing periods feature guide

Accepted Answer

Rent billing period feature guide Rent billing periods quick tour Why is setting rent billing periods so troublesome? Typical odd-period scenarios Sometimes special fees are needed How does our system simplify this? Why is setting rent billing periods so troublesome? For most landlords or agents, configuring rent billing periods is tedious and error-prone. Periods aren’t always full months—when a lease starts or ends mid-month, you must manually create each period and handle odd days and line-it...

Question 15

Start billing feature guide

Accepted Answer

What is an opening balance? Must-read for brokerages! Opening Balance feature guide what is an opening entry? a quick guide from the accounting perspective why is an opening entry needed? who needs to create an opening entry? How to set up an opening balance view / edit / delete opening entry data what is the difference between opening entries and deposits? Can the opening balance be negative? Can I skip the opening balance? What is an opening balance? First, the accounting definition In account...

Question 16

Recurring billing periods feature guide

Accepted Answer

Recurring utilities billing group guide Recurring utilities billing group quick tour What is a recurring utilities billing group? How do I create a recurring utilities billing group? Three types of recurring charges Add recurring bills to a lease How do I edit an existing recurring billing period? How do I add custom income categories? Feature benefits summary Summary What is a recurring utilities billing group? A recurring utilities billing group is a configuration that auto-generates billing p...

Question 17

Booking feature overview

Accepted Answer

Booking feature overview: the best tool to secure rental intent and avoid double-booking! Booking feature contents why use the reservation feature? How do I set up a booking? How do I cancel a booking? How do I convert a booking to a formal lease? Why should brokerages and self-renting landlords use the booking feature? In practice, when a brokerage handles leasing and the landlord can’t show the unit personally, situations like these occur: After a showing, the tenant wants to rent but can’t si...

Question 18

E-contract setup guide

Accepted Answer

RentPackage - One-minute e-contract tutorial video E-contract guide quick links Common signing pain points Are e-contracts legally valid? Is RentPackage's e-signature technology secure? What security measures are included in RentPackage's e-signing process? How is RentPackage different from DocuSign, AdobeSign, DropBoxSign, Viafirma? What signing methods does RentPackage support? Tenant lease signing Landlord authorization agreement Sign Now feature Sign without Email Signing progress tracking M...

Question 19

Management fee setup guide for property management companies

Accepted Answer

Management fee setup guide for property management companies Management fee quick tour for property management companies How property management companies operate three methods of calculating management fees where to set management fees? how to automatically generate billing cycles when creating a contract? benefits of accounting automation How property management companies operate When providing managed services, property management companies (or brokerages) offer one-stop services—property man...

Question 20

Why are deposits and advance receipts liability accounts in accounting?

Accepted Answer

Why are deposits and prepayment classified as liabilities in accounting? Quick tour What is a liability? Why are deposits liabilities? Why is prepayment a liability? Summary and reminders What is a liability? A liability is money the company holds temporarily and must repay or fulfill an obligation for in the future. These amounts are not true income; they represent obligations to refund or deliver services later. Why are deposits liabilities? When you collect a tenant or customer deposit, you’r...

Question 21

RentPackage General Edition overview

Accepted Answer

No more separating landlords and brokers! RentPackage Universal Edition is live One account, multi-role support—handle all rental tasks in one place In today’s rental market, user roles are rarely single. You might be a self-managing landlord on weekends and an employee at a management firm; you might do leasing while also managing other owners’ properties; or you might run several management companies with multiple branches. Most rental systems still force you to log in as a single role—rigid a...

Question 22

Commission split setup guide

Accepted Answer

Agency leasing practice: How does commission splitting work? Commission split feature overview Agency leasing: Commission sources and split mechanism how does our system work? step 1: set commission step 2: assign commission bonus step 3: view financial reports Feature benefits summary usage recommendations Agency leasing: Commission sources and split mechanism In agency leasing, commissions usually come from two sides: ✅ Landlord-paid [broker commission income] ：For example, one month’s rent, $...

Question 23

why do all landlords and agents need tenant management automation software?

Accepted Answer

why do all landlords and agents need tenant management automation software? Quick tour introduction automated rent collection and reconciliation contract and billing reminders repair and service workflow transparency data integration to improve decision-making efficiency professionalism and trust conclusion in the digital era, property management is far more than “collecting rent.” without tools, many small processes—payments, renewals, repairs, receipts, records, communications—are prone to omi...

Question 24

How to handle exchange rates for Euro-denominated rent?

Accepted Answer

How to handle exchange rates for Euro-denominated rent? Menu Why is rent in Euros but billed in local currency? Common Issues with Traditional Methods RentPackage Approach What is 'Exchange Rate Adjustment (must enter 0)'? Why is the [exchange rate confirmation] step necessary? Actual setup process (including screen instructions) Explanation of each billing operation process Real Examples Recommended Note: How to Record Exchange Rate (for Audit Purpose) More FAQs Why is rent in Euros but billed ...

Question 25

US Tax Filing - Schedule E Instructions

Accepted Answer

USA Tax Filing - Schedule E Tax Report User Guide from RentPackage Quick Navigation What is Schedule E? Step 1: Select Report Type and Properties Step 2: Enter Depreciation Amounts Step 3: Generate Report How to Permanently Record Depreciation? How to Calculate Depreciation? Frequently Asked Questions Schedule E Expense Category Reference What is Schedule E? Schedule E is an IRS tax form used to report rental income and expenses. It is filed as part of your individual income tax return (Form 104...

Question 26

UK Tax Filing - SA105 Instructions

Accepted Answer

SA105 UK Property Income Tax Report User Guide Quick Navigation What is SA105? Step 1: Select Report Type and Tax Year Step 2: Select Owner or Company Step 3: Allocate Finance Costs Step 4: Generate Report Box 26 vs Box 44 Explained How to Set Up Chart of Accounts for SA105? Frequently Asked Questions SA105 Field Reference What is SA105? SA105 is the UK property income supplement form required by HM Revenue and Customs (HMRC). It is filed as part of your Self Assessment Tax Return. If you own re...

Question 27

How to Enable Stripe Online Rent Payments in RentPackage

Accepted Answer

How to Enable Stripe Online Rent Payments in RentPackage Quick Links 1. What is Stripe Online Rent Payment? 2. Link Stripe Payment Account 3. Choose Who Pays Fees 4. Tenant Payment Screen: Company-Paid vs Tenant-Paid Fees 5. Payment Notifications & Settlements 6. Enable/Disable Online Rent for Individual Tenants 7. Dispute Management 8. Tenant Views Fees & Downloads Receipts 1. What is Stripe Online Rent Payment? Once Stripe Online Rent Payment is activated, tenants can pay rent online. Payments...

Question 28

How to use Calendar to schedule tenant notifications: Power outage example

Accepted Answer

How to use Calendar to schedule tenant notifications: Power outage example Quick Links What is Calendar? How to Open the Calendar How to Add a Schedule Publicize this schedule to tenants? Set Date and Notification Method Notify Other Recipients Recurring Notifications Upload Attachment Images View & Print Calendar What is Calendar? Suppose the power company notifies you of a power outage for line maintenance 15 days from now. You are busy at the moment and might forget to remind tenants. With th...

Question 29

How to set the agency logo to display your brand on Email notifications and contract PDFs

Accepted Answer

How to set the agency logo to display your brand on Email notifications and contract PDFs Quick Links Benefits of setting an agency logo Purpose of the three image types How to Upload LOGO? Where Will the LOGO Appear? Benefits of setting an agency logo When tenants receive a rent notification Email or a contract PDF upon signing, it displays your company's own logo and stamp instead of the RentPackage logo. Your brand is consistently presented, making your company image more professional and com...

Question 30

What is Rent Insurance? Compensation for unpaid rent; policy managed with the lease

Accepted Answer

What is Rent Insurance? Compensation for unpaid rent; policy managed with the lease Quick Links What is Rent Insurance? Why manage rental insurance in the system? How to use the rental insurance feature in the system? How to view, modify, add, or delete rent insurance post-signing? Key Points on Rent Insurance What is Rent Insurance? Rent insurance is designed to address potential rent delays, missed payments, or tenant defaults during a lease. It provides compensation within agreed limits when ...

Question 31

How to Use the German Rental Income Tax Statement (Anlage V) in RentPackage

Accepted Answer

How to Use the German Rental Income Tax Statement (Anlage V) in RentPackage Quick Links 1. What is Anlage V? 2. Select report type, tax year and property 3. Enter depreciation amount and classify contracts 4. Generate report 5. Two methods of recording depreciation 6. Residential and commercial rent classification 7. FAQ 8. Anlage V field comparison table 1. What is Anlage V? Anlage V (Einkünfte aus Vermietung und Verpachtung, income from renting and leasing) is a German property income form tha...

Question 32

T776 Canada Rental Income Tax Report User Guide

Accepted Answer

T776 Canada Rental Income Tax Report User Guide Quick Navigation What is T776? Step 1: Select Report Type, Period and Property Step 2: Enter Capital Cost Allowance (CCA) Step 3: Generate Report About CCA Frequently Asked Questions T776 Field Reference What is T776? T776 (Statement of Real Estate Rentals) is the Canadian rental income form required by the Canada Revenue Agency (CRA). It is filed as part of your T1 personal income tax return. If you earn rental income in Canada, you need to comple...

Question 33

PIT-28 Polish Rental Income Tax Report User Guide

Accepted Answer

Quick Links What is the PIT-Rental Tax Calculator? How to Pay Polish Rental Tax? 1. Open the Report 2. Select Tax Year and Set Rate Parameters 3. Review Annual Report 4. View Calculation Details 5. Calculation Basis and Notes What is the PIT-Rental Tax Calculator? In Poland, rental income from private properties is taxed on a fixed rate (ryczałt). Landlords must self-calculate and pay taxes monthly, with no monthly filings required. Submit PIT-28 only once annually. The PIT-Rental Tax Calculator...

Question 34

How to Use the Romanian Rental Income Tax Report (Declarația Unică 212) in RentPackage

Accepted Answer

How to Use the Romanian Rental Income Tax Report (Declarația Unică 212) in RentPackage Quick Links 1. What is Declarația Unică 212? 2. Open Report 3. Set Tax Rate Parameters 4. Summary Block Description 5. Contract Details Description 6. Expand Billing Period Details 7. Notes 1. What is Declarația Unică 212? The Declarația Unică (Single Declaration) is an annual income tax form mandated by the Romanian Tax Authority ANAF. Landlords must declare rental income from the previous year by May 25th ea...

Question 35

Profit and Loss Statement: Auto-calculates income per property, per owner

Accepted Answer

Profit and Loss Statement: Auto-calculates income per property, per owner Quick Links What can the Profit and Loss Statement do for you? Step 1: Set report parameters How to choose between Cash and Accrual basis? Step 2: Generate Report Where do the report figures come from? FAQ What can the Profit and Loss Statement do for you? The Profit and Loss Statement summarizes all income and expenses within a period to calculate net profit. Income from rent, utilities, fees, cleaning, etc., is automatic...

Question 36

Balance Sheet: How much of the bank balance is tenant's? View deposits and prepayments at a glance.

Accepted Answer

Balance Sheet: How much of the bank balance is tenant's? View deposits and prepayments at a glance. Quick Links What can a balance sheet do for you? Step 1: Set Report Conditions Step 2: Generate Report FAQ What can a balance sheet do for you? A balance sheet shows your financial position on a specific date: assets (bank balance, receivables owed) and liabilities (tenant deposits, prepaid utility bills, payables). The net of these will indicate your equity. It's not a period's total but a snapsh...

Question 37

Cash Flow Statement: How much did actual cash increase during the rent period?

Accepted Answer

Cash Flow Statement: How much did actual cash increase during the rent period? Quick Links What can the Cash Flow Statement do for you? Step 1: Set Report Conditions Step 2: Generate Report FAQ What can the Cash Flow Statement do for you? The Cash Flow Statement answers what the Income Statement can't: How much did cash actually increase or decrease over the period? It starts with the beginning cash balance, lists net cash changes, and aligns with the ending cash balance, showing actual cash flo...

Question 38

Enter manual journal entries: repairs, insurance, depreciation. Record transactions outside of the billing period.

Accepted Answer

Enter manual journal entries: repairs, insurance, depreciation. Record transactions outside of the billing period. Quick Links What can manual journal entries do for you? Step 1: Enter Manual Journal Entry Page Step 2: Fill in Entry Details How to fill common entries? Where Will the Recorded Entry Appear? FAQ What can manual journal entries do for you? Tenant billing automatically records rent and utilities tied to the lease, but rentals involve more than rent collection: repairs, insurance, pro...

Question 39

Custom rental notifications: rent reminders, lease expiration, sent to the right person at the right time

Accepted Answer

Custom rental notifications: rent reminders, lease expiration, sent to the right person at the right time Quick Links What can Custom Notifications do for you? What can it be used for? Five practical scenarios Step 1: Basic Settings Step 2: Notification Conditions Step 3: Notification Content Step 4: Preview and Save What do sent emails look like? Each person receives their own version. FAQ What can Custom Notifications do for you? Lease management involves many 'time-sensitive notifications': r...

Question 40

Why can property management software dramatically save time and cost?

Accepted Answer

Why can property management software save so much time and money? — Real advantages for landlords and brokerages In the rental and property management market, operational efficiency directly impacts profitability. For individual landlords, time is money; for brokerage firms, labor costs can make or break the business. As leasing scales and goes digital, property management software has become essential—not just for convenience, but for truly saving significant time and labor costs. This article ...